You may return or exchange any product purchased from TheTelly store by following the instructions below.
Refer to our "Contact Us"
Please provide us with your Name, Email, Phone Number, and put the following under the "Message" section:
-Items you want exchanged or refunded
-Address to send shipment back to in the case of an exchange, if different then original shipping address
-Your order number (Example: 0001)
-If possible, also include the original packing slip, which serves as your receipt
All emails will be answered within 24-48 business hours, excluding weekends and all major U.S. holidays. Please allow an additional 1-2 business days for responses during big restocks and new launches.
718 W 178TH ST, SUITE 65
NEW YORK, NY 10033
We do not provide return labels unless your order was incorrect or damaged upon delivery. Please contact us for further information on returning if you received an incorrect or damaged order.
In the event you need to return a product, this must be completed within 14 days of your ORIGINAL delivery date.
We do not accept any returns or exchanges on items that have been washed, worn, or appear to have been damaged by the customer. Any defective or damaged merchandise must be reported to our customer service team before returning so we can handle the situation on a case by case basis. Undergarments including bras, boxers, and other intimates are FINAL SALE and NOT eligible for return/exchange.
We recommend all shipments sent back to our fulfillment center are done so via a traceable carrier such as USPS, UPS, FedEx, or DHL. We are not responsible for packages not received if sent via a non-traceable carrier*
We do not accept C.O.D. parcel*